|Following recent guidance from the Government I want to update you on what we’re doing to keep our services running for essential travel and key workers. I also want to share the changes we’re making to keep customers and colleagues safe whilst on board, and the steps you can take to help everyone travel safely.
Keeping Everyone Safe
Our buses will be operating at a reduced capacity with around 1 in 4 seats being available. The Government has advised that people only make essential journeys and where possible travel off peak to avoid busy times, but you still may see ‘Bus Full’ signs as some services reach their revised capacity more quickly.
Occasionally a bus may not stop, most likely as it has reached its reduced seating capacity. If the bus does stop, but is near capacity, the driver will only allow one person to board for every person that gets off, so you may need to allow extra time for your journey and be prepared to wait.
In addition, you will also see further measures in place to help enable you to comply with social distancing guidelines. These include:
What can you do to stay safe?
Keeping you informed and updated
Our telephone lines remain open if you do need to talk to us. Our operating hours are 9am-5pm Monday to Friday. Outside of these hours you can contact us via the contact form on our website. Our team will be monitoring Twitter at the weekends between 9am and 5pm and on weekdays between 7am and 7pm.
Thank you for your ongoing support.